For feedback or a compliment, email admin@cinch.loans or call 0458 872 992. We read everything.
How to make a complaint
- Talk to us. Contact Suvidh by email at admin@cinch.loans, on 0458 872 992, or in writing at 56 Maple Street, Blackburn VIC 3130. Tell us what happened and what you'd like done. You can ask for a written response even if it's sorted straight away.
- AFG's Complaints Officer. If it isn't resolved within five business days, or you'd rather go straight there, contact the Complaints Officer at our licensee, Australian Finance Group Ltd: compliance@afgonline.com.au, (08) 9420 7888, Level 11, 905 Hay Street, Perth WA 6000.
- Outside help. If you're not happy with the answer, or haven't had a final response within 30 days, you can go to the Australian Financial Complaints Authority (AFCA). It's independent and costs you nothing. Our AFCA member number is 67907.
| Website | afca.org.au |
| info@afca.org.au | |
| Phone | 1800 931 678 |
| Post | GPO Box 3, Melbourne VIC 3001 |
Time limits may apply to complaints to AFCA, so don't wait too long.
What we'll do
- Let you know we've received your complaint, within one business day where we can.
- Look into it fairly and keep you updated.
- Give you a final written response within 30 days. If we can't finish in that time, we'll write to explain why and remind you that you can go to AFCA.
Privacy complaints
You can also take a privacy complaint to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992, usually after giving us 30 days to respond. Our Privacy Policy has the details.
Help to make a complaint
Someone you trust, such as a family member or financial counsellor, can make the complaint for you. If you need an interpreter, call the Translating and Interpreting Service on 131 450 and ask them to call us.
