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Existing clients

Already with us?
Welcome back.

Whether you settled last month or five years ago, the same team is here, and we already know your file. Ask us to check your rate, plan for a fixed rate ending, buy again, or send someone our way.

What's your next move?

Pick one. If it's something else, call or message us and we'll point you the right way.

01 · Your rate

Check my rate

Lenders often give new customers sharper rates than loyal ones. We'll check yours and, if there's a gap, ask your lender first before anyone talks about switching.

Ask us to check →
02 · Fixed rate ending

Plan the roll-off

When a fixed rate ends, the loan rolls onto a variable rate. Stay, re-fix or switch: we'll put the numbers side by side a few months before.

Book a check-in →
03 · Buying again

Next home or investment

Upsizing, buying an investment, building or renovating. We already know your file, so you start ahead, not from scratch.

Talk it through →
04 · Equity

Use your equity

For a renovation, an investment or a business. We'll show how much is usable, what it would cost each month, and the structure that keeps it tidy.

Talk it through →
05 · Referrals

Refer someone

Know someone who'd like a hand with a loan? Send them our way, once they've said yes to a call, and we'll look after them like we looked after you.

Send their details →
06 · Life changes

Something's changed

A new job, a new baby, a separation, or repayments getting tight. Tell us early; there are usually more options the sooner we know. See also financial hardship.

Tell us what's changed →
07 · Household bills

Check your energy bill

Upload a recent power or gas bill to Compare & Connect and see how the plans at your address compare. Moving? Connect power, gas and internet in one go.

See the bill check →
08 · Around the loan

Conveyancing and insurance

Ask us to introduce you to a conveyancer, Allianz for home and car insurance, or an adviser for life insurance. We don't give insurance advice ourselves.

See who we work with →
Send it to the team

Ask us to check your rate

Tell us your lender, roughly what you owe and your rate if you know it. We'll compare it with what lenders are offering new customers and tell you whether it's worth asking for a better deal.

01

We get back to you

A broker from the team replies, usually within one business day, by phone or email, whichever you prefer.

02

We look at your loan

We start from your file, not from scratch, and compare it with what lenders are offering today.

03

You decide

Often the first step is asking your current lender, not switching. If a move makes sense, we'll show the costs before anything happens.

Existing client questions.

If yours isn't here, ask cinchi (bottom right) or call 0458 872 992.

01Do I have to refinance?+
No. Often the best first step is asking your current lender to match what new customers are offered. We'll only suggest switching if it's worth it after the costs.
02What does a rate check cost?+
It costs you nothing. If you do refinance through us, the lender pays us, not you, and we'll disclose that commission in writing before you go ahead.
03Will it affect my credit file?+
A conversation, and a rate review with your current lender, usually don't involve a credit check. A new loan application does, and we'll tell you before anything is lodged.
04Do I need to send all my documents again?+
No. We start from your file and only ask for what's changed, such as recent payslips or statements.
05Repayments are getting hard. What should I do?+
Contact your lender's hardship team as early as you can, and let us know too. The National Debt Helpline (1800 007 007) is confidential and costs nothing to call. Our financial hardship page explains the steps.

General information only. It doesn't take into account your objectives, financial situation or needs.

Same team, next move. A cinch.

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